mmmmMmmmm HD28 .M414 A FURTHER EXAMINATION OF THE DETERMINANTS OF JOB SATISFACTION IN PROGRAMMER/ANALYSTS

In the past, research examining the determinants of job satisfaction in programmer/analysts has focused on the relationship between characteristics of the job itself such as skill variety, task identity, task significance, autonomy, and feedback from the job and job satisfaction. This paper extends the previous research by examining the effects on job satisfaction of certain aspects of programmer/analysts' relationships with co-workers, project leaders, and users. Specifically, the paper examines the relationship between job satisfaction and role conflict and role ambiguity, and quality of leadership provided by supervisors and peers. A questionnaire measuring job characteristics, role conflict and ambiguity, leadership characteristics, and job satisfaction was administered to 25 programmer/analysts at an insurance company. The results indicate that both role and leadership variables correlated more highly with job satisfaction than job characteristics. The implications of these results for both information systems managers and researchers are discussed.